Happinesz.com offers a variety of services to make it easier for sellers to get their one-of-a-kind items into the hands of buyers quickly and securely. This Shipping Policy explains your shipping obligations as a seller and your rights and responsibilities when using Happinesz.com’s shipping labels services.
Shipping Your Items
Sellers are responsible for shipping their sold items to buyers. If you’re using a shipping or fulfillment service, please keep in mind that you are ultimately responsible for making sure that your buyers receive the item(s) they purchased from your shop.
By selling on Happinesz.com, you agree to:
A. Provide an accurate “ships from” address.
B. Specify your shipping costs and processing times in your listings.
C. Ship items promptly after they are sold. Prompt shipping means that you ship each item within 30 days of purchase, unless you specify otherwise in your processing time or agree to a different shipping period with the buyer through CHAT.
D. Comply with all local and international shipping and customs regulations.
E. Shipping to the wrong address is likely to result in a non-delivery case, so make sure to ship to the address listed on the Happinesz.com receipt or sent to you by the buyer through a Happinesz.com CHAT.
F. Mark the order as shipped when you ship it, which automatically marks your order as shipped. Remember that you may only mark an order as shipped after you actually have shipped it. When you mark an order as shipped, the buyer will receive a Happinesz.com Shipping Notification (and may even break out into their happy dance).
G. Charge an appropriate amount for shipping. US sellers can use calculated shipping to have shipping costs calculated automatically.
By entering tracking information on Happinesz.com, you’re giving us permission to collect and share the tracking information received from your chosen shipping carrier with the buyer.
In the unlikely event an order does not arrive, be prepared to provide valid proof of shipping. Valid proof of shipping must show that the item actually was shipped and that it was sent to the address provided by the buyer (or verified via USPS address verification). If a buyer does not receive their order, they may file a case against your shop. Please see this Help article to learn more about Happinesz.com’s case system.
The cost of a shipping label will depend on the origin, destination, weight, and dimensions of the package. If you add signature confirmation or insurance, those fees will be added to the total cost of the label at the point of purchase. All fees for USPS and FedEx shipping labels and for Shipsurance and Canada Post parcel insurance will appear separately on your Happinesz.com bill and will specify the name of the service provider and the shipping label number.