Because Happinesz Shop is an alternative marketplace of independent  shops, refunds, returns, and exchanges are handled differently from seller to seller.

For Buyers

Generally speaking, each seller on Happinesz Shop chooses to adopt policies for their shop regarding returns and refunds. These policies should be displayed in each seller’s shop policies section on their individual luxury shop homepage. You always can use the Chat system to contact the seller about their refund and return policies.

If there is a problem with an order, contact the seller directly first. You can do that contacting the phone number that is on the seller’s page, email the seller or contact the seller by Chat.

Here is some information that may help you with returns & refunds:

For Sellers

As a seller on Happinesz Shop, you are expected to clearly state your policies about returns & refunds in your shop policies page. These policies are also expected to fall in line with Happinesz Shop Policies.

Let buyers know how you, as a shop owner, manage and run your shop, including how you will handle any issues or problems with a transaction.

If you do have a problem with a transaction, it’s best to contact the buyer directly via Chat. Buyers are also encouraged to contact you if they experience any issues.

Here is more on returns and refunds on Happinesz Shop:

Issues with a Transaction

Please keep in mind that Happinesz Shop provides the marketplace, but isn’t directly involved in transactions between individual buyers and sellers!!!!!!!

If you have trouble with an order and can’t sort it out directly with your seller or buyer, you can file what’s called a “case.

The Case System

Opening a case is the best way to let a seller and Happinesz Shop know that you’re having issues with an order.

The case system on Happinesz Shop is where buyers and sellers work together to resolve their issues. If necessary, Happinesz Shop Help Department can help bring a dispute to a conclusion.

Please note: If a buyer does not formally file a case, Happinesz Shop cannot get involved.

In addition, here are a few other Help articles about cases on Happinesz Shop:

 

 

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