Contacting a Seller

The Happiness Shop provides sellers with a platform to sell their items to Happinesz.com visitors. When you purchase from a Happiness Shop seller, you’re buying from a unique shop – not from Happiness Shop itself.

Learn more about the Happiness Shop.

Happiness Shop is not directly involved in transactions between buyers and sellers. We encourage you to communicate directly with sellers through our onsite Chat system.

Before You Place an Order

Here are some examples of questions your seller can help you with:

  • Product inquiries (Can I get this in red or blue?)
  • Shipping information (Can you send my order to The Netherlands? Can it be shipped faster?)
  • Processing times (Will I get this in time for my birthday?)
  • Shop policies (Can I return this if it doesn’t fit?)

To chat with a seller from their shop homepage, click CHAT at the bottom right corner in their page where you find the chat box.

If You’ve Already Placed an Order With a Seller

Here are some questions your seller can answer for you:

  • Status of your order (When will my item ship? Can you tell me the tracking number?)
  • Further questions about the item you bought (How can I clean this?)
  • Issues with your item (I ordered this in blue, but it came red!)
  • Post-purchase policy questions (Can I return this for a refund?)

Contacting a Seller From the Happiness Shop

If you’d like to contact a seller on a Happiness Shop, you can do so from the Chat window on the right bottom side of the page .

NEEM CONTACT MET ONS OP

We zijn nu niet in de buurt. Maar je kunt ons een e-mail sturen en we nemen zo snel mogelijk contact met je op.

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